Technical Support Advisor

This is an excellent opportunity for an individual with strong customer service skills and a passion for technology to join a business that provides specialist support to customers across multiple international markets. Working within a collaborative and supportive environment, you will be responsible for investigating technical issues, providing solutions, and delivering an exceptional customer experience. About the Role:

• Providing technical support to customers via telephone, email, and live chat.
• Investigating, troubleshooting, and resolving customer queries efficiently.
• Supporting customers across the EMEA region and maintaining high service standards.
• Escalating complex technical issues to senior specialists where required.
• Assisting colleagues by sharing knowledge and supporting ongoing development within the team.
• Maintaining accurate records within CRM and internal systems.
• Working closely with internal departments to ensure prompt issue resolution.
• Following company policies, procedures, and information security standards.

• Previous experience within a customer service, technical support, helpdesk, or service desk environment.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Confident using Microsoft Office and CRM systems.
• Ability to build strong relationships with customers and colleagues.
• Organised, proactive, and able to work effectively under pressure.
• Technical qualifications or IT-related experience would be advantageous.
• Additional European language skills would be beneficial but are not essential.

• Hybrid working opportunities
• Company pension scheme
• Ongoing training and professional development
• Career progression within a growing international business
• Employee wellbeing support
• Collaborative team environment
• Generous annual leave entitlement

Reed Business Support are delighted to be recruiting on behalf of a leading international organisation for a Technical Support Advisor to join their growing customer support team in Maidstone, Kent.