Payroll Implementation Manager

As a Payroll Implementation Manager, you’ll lead customers through their move to HiBob UK Payroll, owning projects from kick-off through data migration, configuration, training and go-live. You’ll combine detailed UK payroll knowledge with a consultative approach, aligning customer needs with our platform’s capabilities and helping them get the most from their implementation. You’ll manage multiple customer projects, maintain detailed plans and communicate progress clearly, keeping delivery on track and escalating risks when needed. Working primarily with SMB and mid-market customers, you’ll take ownership of implementations with minimal support, drawing on colleagues and specialists for more complex challenges. UK Payroll is a growing, strategic part of HiBob. Joining our seven-person team, you’ll have the opportunity to contribute practical improvements to our implementation processes as we scale, working in a fast-paced environment where your ideas and ownership matter.

• Strong end-to-end UK payroll experience, covering tax calculations, statutory payments and pensions, with up-to-date knowledge of payroll legislation.
• Previous experience in a payroll implementation or onboarding role, carrying out the key tasks involved in moving customers onto a new platform and meeting go-live deadlines.
• Demonstrable experience managing multiple customers simultaneously, balancing competing deadlines and priorities.
• In-depth understanding of payroll reconciliations, parallel runs and data migrations, with the numerical confidence and attention to detail to spot anomalies and investigate complex discrepancies.
• Good knowledge of payroll system builds and configuration, with the ability to translate customer requirements into an effective setup.
• Experience guiding customers through system integrations and delivering clear, practical training sessions.
• Strong project management and organisational skills, including planning, scope management, risk identification and timely escalation.
• Excellent customer-facing and internal communication skills, with the ability to explain complex payroll topics, understand customer needs and manage expectations.
• Strong problem-solving skills and ownership, with the ability to resolve complex queries independently and carry out initial investigations before involving a specialist or engineer.
• A proactive, collaborative approach and the ability to adapt as priorities, processes and customer needs evolve.

It would also be helpful to bring:

• Experience working in a SaaS or payroll technology business.
• Experience collaborating with Product and Engineering teams on customer issues and delivery improvements.
• Familiarity with Salesforce.

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.