Computer Support Technician

To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis., 1. Performs other duties as assigned.

Associate’s degree in Information Systems or a related field required. Work experience may substitute for education requirement.