Level 1 Service Desk

This large municipality is needing extra help in their refresh project. We are looking for people that can help with a Microsoft refresh. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.

Direct experience with doing a Microsoft refresh or upgrade Direct Experience with Hardware and Software Trouble Shooting Windows 10 experience Experience Remoting into users and troubleshooting using remote software Imaging experience specifically with SCCM Intune, Ipad or Mobile device Troubleshooting Microsoft and Adobe trouble shooting experience Ticketing system experience (service now preferred) Excellent customer service and communication Comptia certifications