System Administrator 1

Day-to-Day Responsibilities -Serve as an escalation point for the Service Desk, troubleshooting and resolving more complex technical issues. -Manage a high volume of incoming tickets and prioritize issues based on urgency and business impact. -Provide day-to-day administration and support for Freshservice, Five9, Active Directory, Microsoft 365, Azure, DocuSign, and other business applications. -Troubleshoot technical issues and work with the appropriate teams to identify and implement solutions. -Spend approximately 20% of the role mentoring Service Desk team members, helping with escalations and building their technical knowledge. -Support ongoing technology initiatives, including the planned transition to Microsoft Intune in 2027. -Partner with infrastructure, engineering, and security teams when issues require additional escalation. -The salary for this position would be between $60,000-$70,000 with a 8% bonus structure

Requirements Experience working within an IT ticketing system Experience supporting or administering phone/voice systems Ability to mentor and provide technical guidance to Service Desk team members Basic understanding of security tools and security concepts Experience with Azure and Microsoft 365 administration Hands-on experience with Active Directory administration Strong understanding of Group Policy Experience supporting and working within DocuSign Strong prioritization and troubleshooting skills Experience with Freshservice and Five9 Experience with Windows Server and networking Familiarity with Carbon Black, Rapid7, or similar security tools Previous banking or financial services experience