User Experience Designer

• The UX Designer will be responsible for designing and optimizing customer-centered digital experiences across web and mobile platforms. Success in this role will be measured by the ability to simplify complex customer journeys, improve self-service experiences, increase customer engagement, reduce customer effort, and deliver accessible, intuitive solutions for transactions such as billing and payments, service requests, account management, outage reporting, and energy program enrollment.
• This individual will partner closely with cross-functional teams to conduct user research, identify pain points, translate insights into design solutions, and continuously improve experiences through testing, analytics, and iteration.
• Design and optimize end-to-end customer journeys across Con Edison’s digital platforms.
• Create wireframes, user flows, prototypes, and interaction designs that simplify complex customer experiences.
• Conduct user research, usability testing, journey mapping, and stakeholder interviews to uncover customer needs and inform design decisions.
• Facilitate workshops, design reviews, brainstorming sessions, and collaborative working sessions with cross-functional teams.
• Ensure designs meet accessibility standards and support an inclusive digital experience for all customers.
• Contribute to, and leverage design systems, to maintain consistency across digital properties.
• Measure the impact of UX improvements and continuously iterate based on customer insights and business results.

• Bachelor’s degree in UX Design, Human-Computer Interaction, Psychology, Information Science, Digital Design, or related field.
• Figma (or similar UX design and prototyping tools)
• UX Research and Usability Testing Tools
• Accessibility Standards / WCAG Compliance Knowledge
• End-to-end UX design experience including wireframing, user flows, prototyping, and interaction design.
• 5+ years of experience designing websites, digital products, applications, or customer-facing online experiences.
• Experience improving transactional workflows such as payments, forms, registrations, service requests, account management, or other conversion-focused experiences.
• User research expertise, including usability testing, journey mapping, stakeholder interviews, and translating findings into actionable design improvements.
• Strong understanding of customer-facing digital experiences and transactional workflows (payments, forms, registrations, service requests, account management).
• Excellent communication, collaboration, facilitation, and stakeholder management skills across technical and non-technical teams.

NICE TO HAVE

• Experience with CMS platforms such as Sitecore or SharePoint.
• Familiarity with analytics and customer behavior tools such as Google Analytics, Adobe Analytics, or Hotjar.
• Experience working in Agile product development environments and/or regulated industries such as utilities, energy, financial services, healthcare, or telecommunications.

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.