Senior UX Designer (Digital Customer Experience) ** W2 ONLY **

• The UX Designer will be responsible for designing and optimizing customer-centered digital experiences across web and mobile platforms.
• Success in this role will be measured by the ability to simplify complex customer journeys, improve self-service experiences, increase customer engagement, reduce customer effort, and deliver accessible, intuitive solutions.
• Focus on improving self-service journeys, including billing and payments, service requests, account management, outage reporting, and energy program enrolment.
• Partner with cross-functional teams to identify customer pain points, translate insights into design solutions, and improve digital experiences and business outcomes.
• Design and optimize end-to-end customer journeys across digital platforms.
• Create wireframes, user flows, prototypes, and interaction designs that simplify complex customer experiences.
• Conduct user research, usability testing, journey mapping, and stakeholder interviews to uncover customer needs and inform design decisions.
• Facilitate workshops, design reviews, brainstorming sessions, and collaborative working sessions with cross-functional teams.
• Ensure designs meet accessibility standards and support an inclusive digital experience for all customers.
• Contribute to and leverage design systems to maintain consistency across digital properties.
• Measure the impact of UX improvements and continuously iterate based on customer insights, analytics, and business results.

• Bachelor’s degree in UX Design, Human-Computer Interaction, Psychology, Information Science, Digital Design, or a related field.
• 5+ years of experience designing websites, digital products, applications, or customer-facing online experiences.
• Strong understanding of customer-facing digital experiences and transactional workflows, including payments, forms, registrations, service requests, and account management.
• Proficiency with UX design and prototyping tools such as Figma, Adobe XD, or similar platforms.
• End-to-end UX design experience, including wireframing, user flows, prototyping, and interaction design.
• Experience conducting user research, usability testing, journey mapping, and stakeholder interviews, with the ability to translate findings into actionable design improvements.
• Experience using UX research and usability testing tools.
• Knowledge of accessibility best practices, WCAG guidelines, and compliance requirements.
• Excellent communication, collaboration, facilitation, and stakeholder management skills across technical and non-technical teams.

Nice to Haves:

• Experience with CMS platforms such as Sitecore or SharePoint.
• Familiarity with analytics and customer behavior tools such as Google Analytics, Adobe Analytics, Hotjar, or similar platforms.
• Experience working in Agile product development environments.
• Experience working in regulated industries such as utilities, energy, financial services, healthcare, or telecommunications.

Our client, one of the largest Energy companies in US providing a wide range of Energy related products and services to its customers, seeks accomplished Senior UX Designer (Digital Customer Experience)., Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.