Application Support & Configuration Specialist - POS / Hospitality

Our direct client, a leading Fortune 500 food services organization, is seeking an Application Support & Configuration Specialist to support enterprise hospitality, food & beverage (F&B), and catering applications., * Provide Level 1 and Level 2 application support for POS, catering, and hospitality technology platforms.

• Configure and maintain F&B menus, menu items, descriptions, pricing, service charges, and application settings.
• Maintain accurate application data, financial information, and operational configurations.
• Create, update, and manage user accounts, roles, permissions, and access requests.
• Troubleshoot application errors, menu configuration issues, and system-related problems.
• Review and validate menu submissions for accuracy, completeness, and compliance with configuration standards.
• Coordinate seasonal menu updates, configuration deadlines, and application readiness activities.
• Work closely with business users, restaurant operators, catering teams, and product teams to resolve issues.
• Assist with application testing, system enhancements, and process improvements.
• Provide training and guidance to end users on application functionality and configuration processes.
• Maintain documentation related to application support, configuration changes, and issue resolution.

The ideal candidate will have hands-on experience with POS systems, menu configuration, application administration, user access management, and Level 1/Level 2 application support., * 2-3+ years of experience in application support, POS systems, hospitality technology, catering software, or restaurant systems.

• Experience supporting business applications, troubleshooting issues, and assisting end users.
• Hands-on experience with application configuration, data maintenance, or system administration.
• Familiarity with menu management, item setup, pricing updates, or food and beverage operations.
• Understanding of user account administration, roles, and permissions.
• Strong analytical, troubleshooting, organizational, and customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work with cross-functional teams., * Experience with restaurant POS platforms such as Oracle MICROS/Simphony, NCR Aloha, Toast, Agilysys, or similar systems.
• Experience with catering management software or hospitality enterprise applications.
• Knowledge of menu configuration, pricing maintenance, and multi-location hospitality operations.
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Experience supporting application testing, user training, and configuration audits.
• Background in hospitality, food services, catering, stadiums, arenas, or event venues.

We are particularly interested in candidates who have worked as:

• POS Application Support Specialist
• Hospitality Application Support Analyst
• Menu Configuration Specialist
• Restaurant Systems Support Analyst
• Catering Systems Specialist
• POS Implementation or Configuration Specialist