Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in The Woodlands, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving everyday hardware, software, and access issues while delivering responsive customer service. The role supports a fast-paced environment within the energy and natural resources sector and offers the chance to broaden technical skills through hands-on service desk work.

Responsibilities:

• Respond to incoming support requests and document issues thoroughly within the ticketing system.

• Diagnose and resolve common desktop, laptop, operating system, and application problems for internal users.

• Assist employees with account access, password support, and directory-related requests in Active Directory.

• Provide day-to-day support for Microsoft Windows environments, including Windows 10 devices and standard workstation configurations.

• Escalate more complex incidents when needed while maintaining clear communication on status and next steps.

• Set up, deploy, and support end-user equipment to ensure reliable performance in the workplace.

• Track recurring technical issues and share observations that help improve service desk efficiency and user experience. Requirements * Experience supporting users in a help desk or desktop support capacity.

• Working knowledge of Active Directory for basic user account and access administration.

• Proficiency in troubleshooting Microsoft Windows, including Windows 10 environments.

• Ability to manage service desk tickets with accuracy, prioritization, and timely follow-up.

• Solid understanding of basic technical troubleshooting for hardware, software, and user access issues.

• Strong communication skills with the ability to assist end users in a detail-oriented and approachable manner. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.