Enginner Support L2 USA kansas
GSB Solutions, LLC
Clay City, KY, United States
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Agile Methodology
IMac
Virtual Private Networks (VPN)
Local Area Networks
Microsoft Software
System Center Configuration Manager
Software Deployment
Wi-Fi Technology
Enterprise Software Applications
Connectivity Problems
Peripherals
Information Technology
+1 more
Laptops
Job description
- Provide full-time technical support for long-term projects, Monday through Friday.
- Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
- Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
- Deploy and manage software packages using Microsoft SCCM.
- Perform manual software installations, upgrades, troubleshooting, and issue resolution.
- Prioritize and manage multiple support requests in a fast-paced environment.
- Provide technical support for laptops, printers, mobile devices, and related peripherals.
- Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
- Manage, configure, and support email accounts and messaging services.
- Maintain accurate documentation of incidents, service requests, and technical procedures.
- Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.
Requirements
Technical Support, Apple iMac, Information Technology Software, Maintain Compliance, Agile Programming Methodologies, Service Level Agreement (SLA), ITIL (IT Infrastructure Library), System Center Configuration Manager (SCCM), Microsoft Product Family, Software Installation
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