Jr. IT Support Specialist

At Ocean Optics, we are seeking a motivated and technically curious Junior IT Support Specialist to join our Orlando office. This entry-level role is ideal for recent graduates or early-career professionals looking to grow in a dynamic IT environment. You will be the first point of contact for Tier 1 support, responsible for diagnosing user issues, performing initial troubleshooting, and escalating complex problems to Tier 2 support. You will also manage user solution requests and contribute to emergency response efforts within the office., * Tier 1 Support & Troubleshooting

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• Serve as the first line of support for IT-related issues.
• Communicate with users to gather details and clarify technical problems.
• Perform basic diagnostics and resolve common hardware/software issues.
• Escalate unresolved or complex issues to Tier 2 support teams.
• Provide on-site, hands-on support to Orlando office and manufacturing floor.
• Assist with new hire device setup, onboarding/offboarding, and basic peripheral/printer support.

• Flexibility to occasionally support urgent issues or planned maintenance outside normal business hours.

• User Request Management

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• Assist users with application access, subscriptions, and productivity tool optimization.

• Track and manage solution requests and ensure timely follow-up.

• Emergency Response

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• Support the IT team in handling urgent or unexpected technical incidents in the Orlando office.
• Coordinate with relevant stakeholders to ensure rapid resolution and minimal disruption.
• Other duties as assigned.

Technical Support, Optics, Team Player, Identify Issues, Information Technology & Information Systems, Emergency Response, Technical Support, 1st Level Support, Manufacturing, Onboarding, * Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

• Microsoft Certified (e.g., M365 Fundamentals, Azure Fundamentals).

• 0 - 2 years of experience in IT support, helpdesk, or technical troubleshooting.

Technical Skills:

• Familiarity with Windows OS and Microsoft Office Suite.

• Basic understanding of networking concepts (LAN/WAN, DHCP, DNS).

• Knowledge of hardware components and troubleshooting steps.

Soft Skills:

• Strong problem-solving and communication skills.

• Ability to work independently and in a team environment.

• Willingness to learn and adapt to new technologies and processes.

About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando’s Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit http://www.oceanoptics.com, Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.

At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.

With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology., Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.