IT Project Manager - Call Center Solutions

Projects/programs are primarily complex enterprise initiatives related to IT implementation and maintenance of Call Center solutions.

Our client is looking for an experienced Project Manager for managing multiple complex IT Enterprise Projects with strong communication skills to work at all levels of organization. Follows project management industry practices based on PMI., * At minimum an Associate’s Degree in related field. \n

• 10+ years of demonstrated leadership and communication skills. \n

• 5+ years of project management experience with enterprise IT initiatives. \n

• 5+ years using the State of Michigan SUITE project management methodology, or an equivalent PMI-based methodology. \n

• 5+ years using a project and portfolio management system, such as Clarity or Microsoft Project. \n

• 3+ years of Agile experience. \n

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. The work schedule for this role is hybrid with two days onsite and three days remote., * Thorough understanding of IT Infrastructure Technology and a good understanding of industry standard processes related to I T Infrastructure. \n

• Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives. \n

• Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting. \n

• Utilize the State’s Project Portfolio Management (PPM) tool (Clarity and Azure DevOps). \n

• Plans and coordinates work with teams. \n

• Designs and implements project plans. \n

• Generally, work with other IT managers and IT technical teams. \n

• Rely on experience and judgment to plan and accomplish goals. \n

• Works under limited supervision with considerable latitude. \n

• Responsible for the coordination and completion of projects. \n

• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. \n

• Prepares reports for upper management regarding status of project. \n

• Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency. \n

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