Tier 2 IT Support Specialist

• Provide Tier 1 and Tier 2 support for hardware, software, Windows, Microsoft 365, networking and business applications.
• Troubleshoot desktops, laptops, printers, mobile devices and peripherals.
• Administer Active Directory, including creating/disabling accounts, groups, password resets and account troubleshooting.
• Assist with Organizational Units and Group Policy.
• Perform routine Windows Server support, including services, event logs, server health, patching and maintenance.
• Support shared folders, file permissions and print services.
• Troubleshoot DNS, DHCP, authentication and network resources.
• Support endpoint deployment, software installations, updates and asset tracking.
• Maintain detailed ticket documentation and follow incidents through resolution.
• Escalate infrastructure, security, network and application issues appropriately.
• Contribute to knowledge articles and recurring-issue/process improvements.

Technical Support, Technical Support, Information Technology & Information Systems, Help Desk, DHCP (Dynamic Host Configuration Protocol), Microsoft Windows Operating System, Microsoft Windows Server, DNS (Domain Name System), Microsoft Active Directory, Microsoft Product Family, * 4+ years of service desk, desktop support or technical support experience.

• Strong Windows 11 support experience.
• Microsoft 365 troubleshooting/support.
• Hands-on Active Directory administration, not simply password resets.
• Working knowledge of Windows Server.
• Familiarity with DNS and DHCP.
• Basic networking knowledge including TCP/IP, Wi-Fi and VPN troubleshooting.
• Experience working within a ticketing system.
• Strong customer-facing communication and troubleshooting skills.

Pay Range: he anticipated salary range for this position is between $65,000-$70,000. Salary may be negotiable based upon experience, education, geographic location, and other factors, The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Pay Details: $65,000.00 to $70,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Akkodis is seeking a Tier 2 IT Support Specialist for an opportunity with one of our clients. The ideal candidate will have strong Tier 1 and Tier 2 technical support experience with Windows 11, Microsoft 365, Active Directory, Windows Server, DNS/DHCP, and basic networking.