Sr RPA BluePrism Support Engineer

• Provide L2/L3 production support for Blue Prism bots, processes, objects, queues, schedules, and runtime resources.
• Monitor Control Room and troubleshoot bot failures, exceptions, and performance issues.
• Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring incidents.
• Manage incidents, problems, changes, releases, and deployments across Dev/UAT/Prod environments.
• Work with ServiceNow/Jira, ITIL processes, and SLA management.
• Lead client statservice reviews and communicate incidents, improvements, risks, and automation roadmaps.
• Mentor junior team members and coordinate work across onshore/offshore teams.
• Identify new RPA/automation opportunities and support solutioning or pre-sales discussions.

• Strong hands-on experience with Blue Prism v6.x/v7.x.
• Strong knowledge of Process Studio, Object Studio, Control Room, Work Queues, Credential Manager, Session Management, and Exception Handling.
• Solid RPA production/application support and troubleshooting experience.
• Knowledge of SQL Server, Windows Server, scripting, ITIL, and ServiceNow/Jira.
• Strong client-facing communication and stakeholder management skills.

Required Education: At least a Bachelor’s Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.

Necessary Skills: RPA, Blue Prism, SQL, Root Cause Analysis (RCA).