IT Technician 1

• Performs information systems technical support, systems implementation, systems monitoring, and customer support.
• Technical support includes troubleshooting, preventative maintenance, and account and password management.
• May assist with root-cause analysis and system administration tasks.
• Systems implementation includes installation or upgrades of systems, devices, and tools. Also includes conducting testing and training, and the preparation of system documentation and operational procedures.
• Systems monitoring includes tracking system performance, preparing systems performance reports, and recommending systems and process improvements.
• May act as the primary point of contact for a broad scope of customer issues., This position involves access to sensitive systems and information. U.S. Citizenship is required. Pacific Northwest National Laboratory is subject to the Department of Energy Unclassified Foreign Visits & Assignments Program site, information, technologies, and equipment access requirements.

Testing Designated Position

This is not a Testing Designated Position (TDP).

• Technical Institute Graduate (TIG)/ AA or higher -OR-
• High school diploma/GED and 2 years of relevant experience, * Call center experience preferred.
• Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access).
• Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required.
• Demonstrated troubleshooting and creative problem-solving ability.
• Experience installing and troubleshooting operating systems, device drivers, and software applications.
• Expertise in principles and concepts of customer service and support.
• Customer service-oriented and approachable.
• Experience providing customer service and technical support, both on-site, remote, and via the telephone.
• Exceptional communicator with both technical and nontechnical audiences.
• Strong interpersonal skills and the ability to collaborate effectively as a team player.
• Able to deliver results with the highest level of professionalism and integrity.

Hazardous Working Conditions/Environment

PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.

As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.

Minimum Salary

USD $26.73/Hr.

Maximum Salary

USD $37.26/Hr.

At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.

Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management.

At PNNL, our Computing and Information Technology organization is redefining how we work and innovate by reimagining the digital workplace. We empower research and streamline operations-making both faster, smarter, and more efficient-so our professionals can tackle some of the world’s toughest challenges in science, energy, and national security. Our experts in AI, cybersecurity, design, and engineering work side by side, using real-time insights and human-centered design to break down barriers. Ready to make your mark on tomorrow? Come work with us.

The Cybersecurity & DigitalOps Division governs, secures, manages, and supports the core computing infrastructure and services at PNNL. We protect and defend PNNL’s infrastructure, data, and reputation from cyber adversaries and we influence, advance, and showcase cybersecurity research at PNNL through strong partnerships with our research groups. Our core infrastructure technology and services deliver rigorous, efficient, and operationally excellent services to the Laboratory, maximizing productivity and enabling employees to work anytime, anywhere., Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State-the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs., Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.