Sr. IT Service Management (ITSM) Project Manager - PMP and CSM Certified, Azure DevOps Required ----

“Work sponsorship is not available for this position. Applicants must be a United States citizen, Green card holder or EAD Green Cards at the direction of our client”.

• Essential - 2-5 years of ITSM (IT Service Management) and tiered support experience \n

• Essential - ServiceNow experience \n

• Essential - Azure DevOps (ADO) experience \n

• Essential - 2-5 years of project and program management experience \n

• Significant experience in workflow and program development, including development of requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle \n

• Extensive experience managing multiple initiatives and adapting to changing requirements and priorities to accomplish objectives and goals, independently or in a team environment \n

• Extensive experience in collaborating across organizational boundaries and building partnerships across various functions, including engineering, support, security, and vendors \n

• Significant experience in leading, training, guiding and mentoring others \n

• Extensive experience in working with leadership and management in diverse and complex operational environments \n

• Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit’s products/services \n

• Desired - Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience \n

• Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation and release into production \n

• Expert planning, organizational and problem-solving skills \n

• Expert skill identifying and analyzing business requirements and recommending solutions \n

• Expert innovative thinking skills to solve problems and facilitate decision-making \n

• Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences \n

• Expert analytical thinking skills, including summarizing information and clearly identifying key elements, patterns, results, and relationships \n

• Bachelor’s Degree in Business, Management, or the equivalent combination of training, education, and experience \n

• Desired - Project Management Professional (PMP), or the equivalent combination of training, education, and experience

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We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k)

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