Video NOC Operator (L1)

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Video NOC Operator (L1) on behalf of one of their blue-chip international clients to join their organization in Spain.

Job Title: Video NOC Operator (L1)

Employment: 24/7 shifts

Start Date: November 2026

Country: Spain, Madrid

Salary range: 23.000 EUR per annual

Contact: Franci / +49 (0) 89 23 88 98 55

Key Responsibilities

• Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies.
• Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance.
• Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices.
• Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA.
• Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress.
• Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity.
• Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.

Experience/Qualifications

• Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.
• Solid knowledge of computer networks, operating systems, and infrastructure.
• Ability to prioritize tasks and work within timeframes defined by SLAs.
• Proactive initiative and strong problem-solving skills.
• Adaptability to learn new tools and technologies.
• Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.

Technical Skills

• Support & Systems: IT Support experience; Windows Server & Linux (commands, memory, processes).
• Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).
• Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.
• Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.
• Databases: valuable Oracle, MongoDB or MySQL at level user.
• Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.

Processes & Behavioral

• Incident Management: Experience in critical incident and crisis coordination.
• Flexibility: Available for 24/7 shifts and multiple technologies.
• Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.

• Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.
• Solid knowledge of computer networks, operating systems, and infrastructure.
• Ability to prioritize tasks and work within timeframes defined by SLAs.
• Proactive initiative and strong problem-solving skills.
• Adaptability to learn new tools and technologies.
• Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.

Technical Skills

• Support & Systems: IT Support experience; Windows Server & Linux (commands, memory, processes).
• Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).
• Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.
• Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.
• Databases: valuable Oracle, MongoDB or MySQL at level user.
• Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.

Processes & Behavioral

• Incident Management: Experience in critical incident and crisis coordination.
• Flexibility: Available for 24/7 shifts and multiple technologies.
• Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Video NOC Operator (L1) on behalf of one of their blue-chip international clients to join their organization in Spain.