Video NOC Operator Level 1

Location: Madrid, Spain- 5 days Onsite Onsite (5 days/week in office)

Duration: 9 months

General Description

The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability.

Responsibilities

Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies.

Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance.

Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices.

Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA.

Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress.

Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity.

Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.

Requirements

Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.

Solid knowledge of computer networks, operating systems, and infrastructure.

Ability to prioritize tasks and work within timeframes defined by SLAs.

Proactive initiative and strong problem-solving skills.

Adaptability to learn new tools and technologies.

Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.

Technical Skills

Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).

Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.

Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.

Databases: valuable Oracle, MongoDB or MySQL at level user.

Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.

Processes & Behavioral

Incident Management: Experience in critical incident and crisis coordination.

Flexibility: Available for 24/7 shifts and multiple technologies.

Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.

The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability., Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.

Solid knowledge of computer networks, operating systems, and infrastructure.

Ability to prioritize tasks and work within timeframes defined by SLAs.

Proactive initiative and strong problem-solving skills.

Adaptability to learn new tools and technologies.

Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.

Technical Skills

Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).

Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.

Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.

Databases: valuable Oracle, MongoDB or MySQL at level user.

Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.

Processes & Behavioral

Incident Management: Experience in critical incident and crisis coordination.

Flexibility: Available for 24/7 shifts and multiple technologies.

Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.