IT Tech Support Analyst

Join our ICT team in Mijas Costa, Málaga, to provide first- and second-line IT support, resolve incidents and service requests, and help users get the most from their technology. You will report to the ISC Head of Department and work closely with specialist ICT teams.

What you’ll do

• Support users remotely and on site with Windows, Microsoft 365, hardware, applications, printing and connectivity issues.
• Own Service Desk tickets from initial diagnosis to resolution, documenting actions and keeping users informed.
• Handle routine account, access, endpoint and mobile-device tasks under approved procedures.
• Escalate complex issues and suspected security incidents to specialist ICT teams.
• Document and maintain support processes, procedures and knowledge articles, capturing repeatable solutions and improvements. Assist with equipment and application rollouts.

What you’ll bring

• Previous IT Service Desk, Helpdesk or Desktop Support experience.
• Practical Windows and Microsoft 365 support skills, knowledge of networking fundamentals and connectivity troubleshooting, plus basic Active Directory, Entra ID and remote-access knowledge.
• Experience using ticketing tools, with methodical troubleshooting and clear, structured process documentation skills.
• Professional working proficiency in Spanish. High proficiency in English, both spoken and written, is essential.
• Strong customer service, communication, prioritization and teamwork, with responsible handling of information and access.
• Intune, Microsoft 365 administration, ServiceDesk Plus or similar ITSM tools, Remote Desktop Services, basic PowerShell or ITIL. Experience with distributed or hospitality environments, technical documentation and technology rollouts is also welcome.

Working arrangements

Hybrid role based in CDS, Malaga, with on-site support when required. Participation in the support rota and flexibility for deployments or urgent incidents are expected. Planned out-of-hours, weekend or bank-holiday cover may apply, subject to agreed conditions.

• Previous IT Service Desk, Helpdesk or Desktop Support experience.
• Practical Windows and Microsoft 365 support skills, knowledge of networking fundamentals and connectivity troubleshooting, plus basic Active Directory, Entra ID and remote-access knowledge.
• Experience using ticketing tools, with methodical troubleshooting and clear, structured process documentation skills.
• Professional working proficiency in Spanish. High proficiency in English, both spoken and written, is essential.
• Strong customer service, communication, prioritization and teamwork, with responsible handling of information and access.
• Intune, Microsoft 365 administration, ServiceDesk Plus or similar ITSM tools, Remote Desktop Services, basic PowerShell or ITIL. Experience with distributed or hospitality environments, technical documentation and technology rollouts is also welcome.

Working arrangements

Hybrid role based in CDS, Malaga, with on-site support when required. Participation in the support rota and flexibility for deployments or urgent incidents are expected. Planned out-of-hours, weekend or bank-holiday cover may apply, subject to agreed conditions.