Product Manager - API Experience & Security - WISE Platform

Your mission: Make Wise Platform integrations secure-by-default and reliable in production, with self-serve operational API visibility that reduces failures and support load.

What you’ll be working on

• Own the Wise Platform partner API access, webhook service and WP API security offering, making it easy for developers to securely connect and troubleshoot our APIs.

• Design in partnership with the Security team, credential management, authentication strategies, and secure connection protocols that balance security with developer experience.

• Build and improve webhook reliability, observability, and usability.

• Deliver API and webhook logs and diagnostics tooling that helps partners and internal teams investigate and recover from issues faster.
• Ensure the auth and security infrastructure of Wise Platform is robust and scalable for the long term service demands.

In this role, you will;

Own the roadmap

• Define and execute a roadmap centred on secure access, reliability, and operational excellence in production.

Drive execution

• Work closely with engineering to ship improvements that measurably reduce incidents, support load, and time-to-resolution.
• Make pragmatic trade-offs between scope, security, reliability, and delivery speed.

Collaborate cross-functionally

• Partner with platform engineering, security, compliance, support, sales, and other product teams to deliver a cohesive partner experience.
• Align internal teams on ownership boundaries and operational processes for incident prevention and response.

Be customer-obsessed

• Engage directly with partner developers and operational teams to understand real production pain (auth failures, webhook issues, visibility gaps).
• Use data and incident learnings to prioritise the highest-risk and highest-impact improvements.

Measure and iterate

• Define success metrics around reliability and operability (e.g., incident rates, auth failure rates, webhook delivery success, support ticket drivers, time-to-resolution, self-serve adoption).

Deliver impact

• Deliver measurable reductions in partner-impacting incidents, improved troubleshooting speed, and stronger security posture that supports enterprise adoption.

• 6+ years of product management experience, ideally with APIs, platform products, security, identity, auth or infrastructure.

Technical aptitude

• Strong understanding of authentication and access patterns (e.g., OAuth2, API keys, JOSE, mTLS), identity/access lifecycle, and operational reliability concepts.
• Comfortable discussing architecture, threat/risk trade-offs, and reliability/observability with engineers.

Customer-centric mindset

• Empathy for partner developers and operators; you can translate production pain into clear product priorities and outcomes.

Analytical & data-driven

• Able to set measurable goals and use metrics and incident data to drive prioritisation and iteration.

Execution-focused

• Track record of shipping impactful platform improvements in complex, cross-functional environments.

Strong communication & collaboration

• Can clearly communicate technical topics to technical and non-technical stakeholders, build alignment, and drive decisions.

For everyone, everywhere. We’re people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.