IT Technician | Secondary School in Redbridge

An Outstanding, high-achieving secondary school and Sixth Form in the London Borough of Redbridge is seeking a proactive, resourceful, and customer-focused School IT Technician to join their technical support team immediately. Situated in an Outer London borough celebrated for academic excellence, modern educational infrastructure, and strong community links, this immediate appointment offers an exciting opportunity for a hands-on IT support specialist to keep classroom technology, computer suites, and school-wide digital systems running seamlessly., Stepping into the IT department for an immediate start, you will serve as the first-line and second-line technical point of contact for teaching staff, administrative teams, and students. Reporting to the IT Systems Manager, you will triage and resolve daily helpdesk tickets, maintain desktop and laptop fleets, support interactive classroom displays, and assist with network administration. Your calm troubleshooting approach, technical agility, and approachable manner will minimize classroom disruption and ensure teachers can deliver technology-enhanced lessons with confidence.

• Environment: A modern, well-resourced Outer London campus featuring high-specification Computer Science suites, Windows/Mac client environments, Microsoft 365 / Google Workspace ecosystems, and interactive touchscreens
• Culture: A collaborative, fast-paced, and supportive technical team dedicated to responsive customer service, digital safety, operational reliability, and continuous skill development, * Provide prompt, friendly first- and second-line technical support across the campus, logging, diagnosing, and resolving hardware, software, printing, and connectivity issues via the IT helpdesk system.
• Image, deploy, upgrade, and maintain student and staff devices (Windows desktops/laptops, Chromebooks, iPads), ensuring all hardware is secure, patched, and ready for daily curriculum delivery.
• Set up, test, and maintain classroom audio-visual (AV) equipment-including interactive whiteboards, projectors, sound systems, and digital signage-as well as supporting technical requirements for assemblies and school events.
• Assist with user account lifecycle management in Active Directory, Entra ID (Azure AD), Microsoft 365, and Google Workspace, configuring permissions, security groups, and password resets for new joiners and leavers.
• Maintain accurate IT asset inventories, monitor consumable stock levels (toners, cables, peripherals), and uphold strict adherence to school safeguarding, cybersecurity, and GDPR data protection protocols.

• Proven experience in an IT technician, desktop support, or helpdesk role (prior experience within a secondary school, college, or public-sector environment is highly advantageous).
• Solid practical knowledge of Windows 10/11 operating systems, Microsoft 365 / Google Workspace administration, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
• Hands-on competence in diagnosing and repairing desktop/laptop hardware faults, configuring peripherals, and troubleshooting AV presentation equipment.
• Relevant IT qualification (e.g., Level 3 Diploma in ICT, CompTIA A+, Microsoft Fundamentals) OR equivalent demonstrable technical support experience.
• Exceptional interpersonal skills, patience, and the ability to explain technical solutions clearly to non-technical staff and students in a busy school setting.

• Pay Scale: Outer London Support Staff Scale (commensurate with technical skills and experience).
• Local Government Pension Scheme (LGPS), generous annual leave allowance, funded technical training and continuous professional development (CPD), and staff wellbeing benefits.