IT Field Support Engineer (MSP)

We are expanding our core technical tier and are seeking a proactive, client-facing IT Field Support Engineer to take manual ownership of end-user infrastructure, localized network ticketing, and hardware deployment cycles.

The Role & Key Responsibilities

Operating in a fast-paced, fluid MSP environment, you will deliver both remote helpdesk resolution and on-site engineering intervention across our central London client real estate portfolio.

• Infrastructure & Helpdesk Execution: Manage, diagnose, and resolve Tier 1 and Tier 2 service tickets encompassing desktop environments, operating systems, hardware provisioning, and software deployment.

• Networking & Connectivity Management: Provide on-site configuration, troubleshooting, and maintenance of local networking hardware, including routers, switches, firewalls, and business-grade Wi-Fi access points.

• Client-Facing Representation: Attend client sites directly to execute dynamic technical tasks, build strong technical rapport, and deliver seamless communication under critical operational timelines.

• Data & System Hygiene: Maintain immaculate documentation of network topography, asset profiles, client credentials, and internal ticket logs within our internal documentation systems.

• Helpdesk Fluency: Minimum 1-3 years of demonstrable experience operating within a structured helpdesk environment (ideally within an MSP framework).

• Networking Literacy: Practical, hands-on experience identifying, configuring, and troubleshooting localized network architecture (TCP/IP, DNS, DHCP, VLANs, and VPNs).

• Communication Excellence: Absolute fluency in the English language (written and verbal) is essential. You must possess the ability to translate complex technical blockers into clear, professional instructions for non-technical stakeholders.

• Mobility: Willingness and capability to travel dynamically between corporate client locations across Greater London during standard working hours.

Desirable Skills & Qualifications

• Professional Certifications: Holding active, industry-recognized technical accreditations is highly desirable (e.g., CompTIA A+ / Network+, Security+, Cysa+, Cisco CCNA, Microsoft Certified: Modern Desktop Administrator, or equivalent).

• Advanced Hardware Sourcing: Experience working with premium hardware ecosystems (such as Poly/HP enterprise unified communications systems or TP-Link business portfolios) is an advantage.

• Competitive base salary structured against your technical experience tier.

• Fully reimbursed intra-day London transit and logistics disbursements.

• A premium, focused office environment situated moments away from Piccadilly Circus.

• Clear pathways for technical certification funding and corporate career progression.

Pay: £25,500.00-£28,000.00 per year

Cohesion IT is an established, high-growth Managed Service Provider (MSP) delivering premium, institution-grade IT support, infrastructure deployment, and cybersecurity solutions to corporate clients across Central London. Based in a prestigious, Grade II listed facility in St. James’s, we pride ourselves on exceptional service delivery, rapid operational response, and bulletproof technical standards.