IT Service Desk Analyst

SF Technology is recruiting an IT Service Desk Analyst for an established business in Manchester.

Joining a friendly IT team, you will support colleagues across multiple offices, resolving technical issues and keeping users informed throughout. This is a great opportunity for someone with a solid grounding in Microsoft support who enjoys helping people and taking ownership of problems.

The role

You will provide support over the phone, through the ticketing system and remotely, with occasional hands on support and visits to other offices.

Your responsibilities will include:

• Troubleshooting Windows 11, Microsoft 365 and everyday hardware and software issues.
• Supporting user accounts and access through Active Directory and Microsoft Entra.
• Supporting devices through Intune and assisting with mobile device queries.
• Setting up laptops and managing starter and leaver requests.
• Managing your ticket queue, meeting service targets and escalating issues when needed.
• Maintaining clear documentation and contributing to the IT knowledge base.

You will ideally have around two years of experience in a service desk or IT support role, alongside:

• Practical experience supporting Microsoft technologies.
• Strong troubleshooting skills and the ability to prioritise a busy workload.
• Excellent communication skills and a patient, customer focused approach.
• A positive attitude and willingness to learn.

Citrix experience would be useful, although training can be provided. A driving licence would also be beneficial but is not essential.

The role combines office attendance in Manchester with remote working. Flexibility is required to work rotating weekday shifts:

What you can expect

A salary of £28,000-£30,000, a supportive team and exposure to a broad Microsoft environment. There is scope to develop your skills and pursue internal opportunities as they arise.