Level 1 IT Support Engineer

Due to continued growth and expansion of our customer base, we are looking for an enthusiastic and motivated Level 1 IT Support Engineer to join our growing technical team. This is an ideal opportunity for someone with a genuine passion for technology who enjoys troubleshooting, supporting customers, and building their technical skills in a fast-paced MSP environment., * Provide responsive first-line technical support to business customers via phone and remote tools.

• Troubleshoot Windows 10/11, Microsoft 365, Outlook, and general hardware/software issues.
• Log, prioritise, manage, and resolve helpdesk support tickets within agreed SLAs.
• Assist with user account administration, new device setups, and basic networking tasks.
• Proactively monitor customer systems using remote management tools.
• Escalate complex technical issues to senior engineers while maintaining clear customer communication.

• Good working knowledge of Windows 10/11 and Microsoft 365 administration.
• Foundational understanding of networking concepts and IT troubleshooting.
• Excellent verbal and written communication skills with a strong focus on customer service.
• Previous experience in an IT support, service desk, or MSP environment is desirable.
• A proactive attitude and strong willingness to learn new technologies.
• Full, valid UK or Irish driving licence (required for reliable commuting and occasional local equipment drop-offs/collections).

• Competitive salary package based on experience.
• Full-time, permanent employment with a well-established local company.
• Ongoing training, certifications, and professional development.
• Clear opportunities for career progression into senior technical roles.
• We recognise and reward long-term commitment, with additional benefits available as you progress with the company.
• Exposure to diverse business environments and technologies (Cloud, Cybersecurity, Sage, Microsoft).
• A friendly, collaborative, and supportive team culture.

At NCC IT Services, we provide dependable, responsive IT support tailored to businesses across Northern Ireland and Ireland. As a Microsoft Silver Partner and Cyber Essentials Certified MSP based in Newry, we combine personal service and local expertise to keep our clients’ systems secure, connected, and moving forward.