NOC Analyst (Mid-Level)

Help ensure the continuous availability and performance of our client’s enterprise network infrastructure. You’ll perform advanced network monitoring, troubleshoot complex connectivity and performance issues, support incident resolution, and coordinate restoration efforts across geographically distributed environments. This role offers the opportunity to work with enterprise-scale networking technologies while directly supporting the operational resilience of critical security systems. Provide Tier 2 investigation and resolution of enterprise LAN/WAN incidents, restoring network services and sustaining network operational performance., * Diagnose enterprise LAN/WAN, routing/switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.

• Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents; execute authorized restoration procedures.
• Coordinate service restoration with infrastructure teams, telecommunications providers, cloud operations, and external vendors.
• Track incident lifecycle, technical findings, workarounds, root-cause inputs, and restoration steps in ServiceNow or comparable ITSM tools.
• Escalate specialized engineering issues while supporting junior analyst coaching, shift coordination, and effective operational handoffs.
• Implement preapproved operational changes where authorized and comply with formal change/configuration management and security processes.

• Minimum 6 years of enterprise NOC, network operations, troubleshooting, or incident restoration experience.
• Active network or cybersecurity certification such as Cisco CCNA, CompTIA Network+, CompTIA Security+ CE, Juniper JNCIA, or equivalent qualification validated against the assigned 8140 work role.
• Ability to work on-site in Springfield, VA, including rotating shifts, nights, weekends, and federal holidays as needed to support 24x7x365 operations.
• Active Top Secret Security Clearance, * Strong TCP/IP, BGP/OSPF fundamentals, VLANs, routing/switching, DNS/DHCP, firewalls, VPNs, load balancing, and packet-level troubleshooting.
• Experience in geographically distributed enterprise operations, circuit-provider escalations, cloud connectivity, Cisco/Juniper networks, and ServiceNow.
• Clear written and verbal communication, accurate ticket documentation, adherence to standard operating procedures, and effective coordination during time-sensitive incidents.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $96,492 - $144,738. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.