NOC Specialist

We are seeking a Network Operations Center (NOC) Specialist to support the monitoring, troubleshooting, and maintenance of a Tier 1 Global Internet Backbone network., This role focuses on maintaining network reliability, identifying and resolving service disruptions, and supporting customers and network peers across a large-scale IP infrastructure. The ideal candidate will have experience with IP routing protocols, network troubleshooting, and Cisco, Juniper, or Nokia routing equipment., * Monitor and maintain a global IP backbone network using SNMP monitoring platforms and internal network management tools.

• Identify, troubleshoot, and resolve network issues involving IP routing, physical connectivity, and service disruptions.
• Take ownership of network incidents from initial identification through resolution, including ticket tracking, escalation, and documentation.
• Troubleshoot Layer 1-3 network issues affecting customers, peers, and backbone infrastructure.
• Respond to technical inquiries and trouble reports from customers, telecommunications providers, and internal teams.
• Coordinate with other network operations teams to escalate and resolve complex network issues.
• Schedule, coordinate, and assist with planned network maintenance activities.
• Perform basic router configurations using internal configuration management tools.
• Manage vendor support tickets related to network hardware and software issues.
• Coordinate hardware replacements and Return Material Authorizations (RMAs).
• Document troubleshooting activities, incident resolutions, and network maintenance work.

• 1-5 years of experience in network operations, NOC support, IP networking, or a related technical role.
• Strong understanding of TCP/IP networking, particularly OSI Layers 1-3.
• Knowledge of LAN/WAN architectures, network topologies, and Layer 1/2 WAN protocols.
• Familiarity with IP routing technologies and protocols, including BGP, IS-IS, MPLS, LDP, and RSVP.
• Experience working with Cisco, Juniper, or Nokia routers.
• Understanding of Ethernet and optical network circuits, including 10 Gigabit and 100 Gigabit Ethernet.
• Familiarity with Unix/Linux environments, DNS, and VI text editor.
• Strong troubleshooting, analytical, documentation, and problem-solving skills.
• Excellent communication and customer service skills, with the ability to coordinate across technical teams and external providers., * Experience supporting large-scale ISP, carrier, service provider, or Internet backbone networks.
• Hands-on experience troubleshooting BGP routing issues and IP/MPLS network infrastructure.
• Familiarity with SNMP-based network monitoring tools and incident management systems.
• Cisco certifications such as CCNA or CCNP.
• Juniper certifications such as JNCIA or JNCIS.

*\tCompetitive salary *\tHealth, Dental and Vision Benefits *\tShort/Long Term Disability and Critical Care/Illness Protection *\tLife Insurance and Retirement Plans *\tEmployee Assistance Program *\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

*\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

*\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! *\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law., *\tWhat you didn’t know about us:\r\n\tCompetitive salary\r\n\tHealth, Dental and Vision Benefits\r\n\tShort/Long Term Disability and Critical Care/Illness Protection\r\n\tLife Insurance and Retirement Plans\r\n\tEmployee Assistance Program\r\n\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!\r\n\r\n\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!\r\n\r\n*\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct