Network Engineer Support

We are seeking a Network Engineer Support professional to join its Enterprise Network Operations team. This role is ideal for a CCNA-level Network Engineer with hands-on experience supporting Cisco networking environments and maintaining enterprise network infrastructure. The successful candidate will be responsible for monitoring, troubleshooting, and supporting LAN/WAN, routing, switching, and wireless technologies across a large-scale production environment. This individual will work closely with network engineering, operations, and infrastructure teams to ensure optimal network performance, availability, and security.

• Provide day-to-day support and maintenance of enterprise network infrastructure.
• Monitor network performance and proactively identify and resolve issues.
• Troubleshoot network connectivity problems involving routers, switches, firewalls, VPNs, and wireless networks.
• Support Cisco networking technologies including routing, switching, and wireless platforms.
• Respond to incidents and service requests within defined SLAs.
• Perform network configuration changes, upgrades, and patching activities.
• Assist with hardware deployments, installations, replacements, and lifecycle management.
• Maintain accurate network documentation, diagrams, and operational procedures.
• Collaborate with cross-functional IT teams to support business-critical applications and services.
• Participate in network change management and incident response processes.
• Escalate complex issues to senior engineers as needed.

Applicants must be legally authorized to work in the United States. Sponsorship not available., * Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.

• CCNA Certification (required or strongly preferred).
• 3+ years of experience supporting enterprise network environments.

• Hands-on experience with: o Cisco Routers and Switches o VLANs o TCP/IP o DNS and DHCP o Routing Protocols (OSPF, EIGRP, BGP exposure) o Wireless Networking (Cisco WLC, Meraki, or similar)

• Experience troubleshooting LAN/WAN connectivity issues.
• Familiarity with network monitoring and ticketing tools.
• Strong understanding of network security fundamentals.
• Excellent communication and customer support skills.
• Experience supporting large enterprise or customer-facing network environments.
• Exposure to Palo Alto, Cisco ASA, or Fortinet firewalls.
• Experience with SD-WAN technologies.
• Knowledge of cloud networking concepts within AWS, Azure, or GCP.
• Experience working in a Network Operations Center (NOC) environment.
• CCNP coursework or ongoing certification path is a plus.

Technical Skills Networking

• Cisco IOS / NX-OS
• LAN/WAN
• TCP/IP
• VLANs
• STP
• OSPF
• BGP
• VPN

Tools & Monitoring *SolarWinds

• Cisco Prime
• ThousandEyes
• Wireshark
• ServiceNow

Wireless

• Cisco Wireless Controllers
• Meraki
• Enterprise Wi-Fi Support

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.