CRM Business Analyst

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos seeks a CRM Business Analyst to support the Digital Solutions, Inc. program for our Federal, State, Local, and Tribal customers. The selected candidate will be part of a project team of project managers and consultants responsible for a core group of customers, providing analysis, consulting, and day-to-day support in the IQ CRM. This position is primarily remote with up to 20% travel possibility if customers request it. For this reason, the candidate must reside in Washington DC / metro area.

The Challenge:

· Analyze and evaluate user business problems and develop system recommendations to meet requirements

· Provide day-to-day support and troubleshoot existing issues for customers in the IQ CRM

· Interact directly with customers and stakeholders to analyze current business and technical processes and formulate new and modified business information processing systems in the IQ CRM

· Coordinate with business and technology teams to ascertain customer system requirements, such as program functions and user stories, output requirements, and input data acquisition

· Execute user acceptance testing (UAT) and, as needed, coordinate testing and system controls

· Address complex technical issues/problems using internal best practice and through collaboration with colleagues

· Communicate with colleagues across multiple areas (project managers, engineers, developers and other technical resources, etc.) and explain technical solutions, practices and procedures to others within the organization

Business Analysis, Customer Relationship Management (CRM), Consulting, Project/Program Management, Business Analysis, Analysis Skills, Customer Relationship Management (CRM), Willing to Travel, Identify Issues, Customer Relations, · Bachelor’s degree and 2 - 4 years of prior relevant experience. May consider more years of relevant experience in lieu of degree.

· Ability to work independently on larger, moderately complex projects/assignments. May assist other technical staff with tasks and assignments.

· Ability to learn proprietary CRM software

· Basic knowledge of HTML and troubleshooting skills

· Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences.

· Two plus (2+) years of relevant experience with Microsoft 365 Suite products such as Word, Excel, Teams, OneDrive and SharePoint

· Candidate will need to be a U.S Citizen and able to secure and maintain a Public Trust Security Clearance for most customers and be eligible to secure and maintain a Confidential, Secret and Top Secret if required

You Might Also Have:

· One plus (1+) year of experience working in a Governor’s, Senator’s or Congressman’s office using an IQ CRM would be beneficial

· Experience reading requirements documentation and user stories to create process mapping and UAT planning

· Ability to effectively synthesize clear explanations of complex technical or business processes to audiences with varying levels of background and expertise

· Previous helpdesk/onsite support experience

· Working knowledge of Technical Support Ticketing systems

· Oracle and SQL knowledge and experience

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

We take care of our employees. Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world’s toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.