CRM Analyst

CRM Analysts help organizations get more value from their customer relationship management systems. You’ll analyze data, build reports, improve workflows, and support users.

Also known as: Customer Data Specialist, CRM Strategy Analyst, CRM Reporting Specialist

What you’ll do

• Analyze CRM data to find trends and opportunities
• Monitor system usage and keep data accurate and consistent
• Work with stakeholders to customize workflows and processes
• Build and maintain dashboards and reports on key metrics
• Share actionable insights with service and outreach teams
• Train users on CRM best practices
• Troubleshoot CRM issues and support users

Customer Relationship Management (CRM), Analysis Skills, Customer Relationship Management (CRM) Systems, Customer Relationship Management (CRM), Data Analysis, Customer/Client Research, Strategic Analysis, Trend Analysis, Reporting Dashboards, Metrics, * Experience working with a CRM platform such as Microsoft Dynamics 365 (see experience levels below)

• Reporting and data analysis skills
• Requirements and process-mapping experience
• Bachelor’s degree in a related field, or an equivalent combination of education and experience. Degrees and certifications are verified before placement.

Nice to have

• Dynamics 365 functional certifications
• Power BI reporting experience

Tools you may use: Microsoft Dynamics 365, Power BI, Excel, HubSpot

Experience levels

• Junior: 1-3 years
• Mid-Level: 3-5 years
• Senior: 5-7 years
• Expert: 7+ years, * Experience working with a CRM platform such as Microsoft Dynamics 365 (see experience levels below)
• Reporting and data analysis skills
• Requirements and process-mapping experience
• Bachelor’s degree in a related field, or an equivalent combination of education and experience. Degrees and certifications are verified before placement.
• Dynamics 365 functional certifications
• Power BI reporting experience

• Full-time temporary assignment, W-2 employment with Garden Life Development
• Typically 40 hours per week
• On-site, hybrid, or remote, depending on the assignment
• Assignment length varies by project and is shared with you before you accept
• Health and welfare benefits; details provided with your offer
• A personal orientation before your first day, and a GLD contact for support throughout your assignment

Requirements for all positions

• Must reside in the United States and be legally authorized to work in the U.S.
• Background check required; some assignments require additional screening
• Education and certifications are verified before placement

About Garden Life Development

Our mission is to empower clients with secure, innovative solutions while growing the skills and expertise of the professionals we place. We bring deep experience in technology and cybersecurity to complex challenges, and we place skilled IT and business professionals on meaningful assignments.

When you join us, you’re never on your own. We prepare you for a future of success, with support from before day one through your last day on assignment.

Garden Life Development, LLC is an equal opportunity employer., * Full-time temporary assignment, W-2 employment with Garden Life Development

• Typically 40 hours per week
• On-site, hybrid, or remote, depending on the assignment
• Assignment length varies by project and is shared with you before you accept
• Health and welfare benefits; details provided with your offer
• A personal orientation before your first day, and a GLD contact for support throughout your assignment