NICE CXone Platform Engineer
CXONE SERVICES INC
United States
1 day ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
VoIP
Software as a Service
Routing
Role-Based Access Control
Data Logging
Restful APIs
Job description
- Configure ACD, skills, queues and routing
- Manage users, teams, roles, permissions, SSO and RBAC
- Configure Digital Experience channels and campaigns
- Manage environments, configuration and controlled releases
- Monitor, troubleshoot and analyse platform performance
- Support testing, deployments, rollback and operational handover
Requirements
- 5+ years in CCaaS, contact-centre technology or SaaS platform engineering
- Strong, recent hands-on NICE CXone configuration and implementation
- SSO, identity federation and RBAC
- Monitoring, logging and performance analysis
- Good understanding of SIP, VoIP and contact-centre telephony
- REST APIs, enterprise integrations, security and change control
Desirable:
- NICE CXone certification
- Public sector or regulated environment experience
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