Production Support Analyst

We are hiring a Junior Production Support Analyst to join our client’s Market Risk technology and operations team on a contract basis. This is an excellent opportunity for recent STEM graduates and early-career technology professionals to gain hands-on experience supporting business-critical financial applications. You will work with technical and business teams to monitor applications, troubleshoot issues, support data processing activities, and ensure smooth day-to-day operations., * Monitor business applications, system performance, and scheduled batch processes to ensure smooth operations. * Respond to user queries and provide timely technical support and issue resolution. * Assist with troubleshooting application issues, system alerts, and data feed failures. * Use SQL to query databases, validate information, and investigate data-related issues. * Work with Linux/UNIX environments to review logs, execute basic commands, and troubleshoot application issues. * Utilize monitoring and ticketing tools to track incidents, analyze system alerts, and document resolutions. * Coordinate with development and technical teams to investigate and resolve production issues. * Maintain technical documentation, support incident reporting, and assist with operational metrics. * Identify opportunities to automate repetitive tasks using Python scripting. * Participate in team meetings, knowledge-sharing sessions, and business continuity activities.

Bachelor’s or Master’s degree in Computer Science, Information Technology, Computer Engineering, Data Science, or another STEM-related discipline. * entry level candidates and early-career professionals are encouraged to apply. * Basic knowledge of Python programming and scripting. * Understanding of Linux/UNIX operating systems and basic command-line operations. * Familiarity with SQL and database concepts. * Basic understanding of Artificial Intelligence, Machine Learning, and Generative AI concepts. * Strong analytical, troubleshooting, and problem-solving abilities. * Excellent verbal and written communication skills. * Ability to work collaboratively in a fast-paced, team-oriented environment. * Academic projects, internships, or hands-on exposure to application support, programming, or IT operations are an advantage. * Willingness to work onsite in Chicago, IL, and commit to one of the available shifts.

Preferred Qualifications * Exposure to application or production support environments. * Familiarity with monitoring and ticketing tools such as Splunk, Dynatrace, ITRS, and JIRA. * Basic understanding of ITIL, IT Service Management, and Software Development Life Cycle (SDLC). * Exposure to job scheduling tools such as AutoSys. * Interest in financial services, banking operations, or Market Risk.

Hourly Rate: $68 $70 per hour Compensation will be discussed based on experience, qualifications, and applicable market conditions., The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, paid vacation time, paid parental leave, and paid holidays annually, as applicable.

At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.