Service Desk Personnel

• Internal vs external connectivity
• VPN
• LTE
• WiFi

Application Support

• Account permissions
• Compatibility issues
• Browser vs installed applications

Remote Support Tools

• MSRA
• RDP
• Microsoft Teams *, WebEx

Customer Support/Service, Customer Support/Service, Identify Issues, Technical Support, Communication Skills, Lift/Move 50 Pounds, Call Centers, Printers, Print Server, iOS, We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently. Key Requirements:

• Ability to handle up to 30 calls per day
• Strong customer service and communication skills
• Must be able to lift at least 50 lbs
• Prior IT Call Center experience preferred

Technical Skills: Printer Administration & Troubleshooting

• Server print queues and local queues

Active Directory Management

• Navigate different OUs
• User attribute lookup
• Password reset and account unlock

iOS Support & Deployment

• Setup of iPhones/iPads
• iTunes account reset
• Network settings reset
• Backup and restore

Video Conferencing Tools

• Cisco WebEx
• Microsoft Teams
• Cisco Presence solutions