Service Desk Personnel
OP Consulting Group LLC
Nashville, TN, United States
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
LTE (Telecommunication)
Access Network
Active Directory
Backup Devices
IBM Hardware Management Console
Virtual Private Networks (VPN)
Windows Remote Assistance
Remote Desktop Services
Cisco WebEx
Wi-Fi Technology
Remote Desktop Protocol (RDP)
Cisco
+1 more
Servicenow
Job description
- Help Desk & Ticketing: Manage a daily volume of up to 30 support calls, providing top-tier customer service. Oversee ticket lifecycle management and assignment using ServiceNow.
- Remote & Application Support: Provide remote assistance using tools such as MSRA, RDP, MS Teams, and Cisco Webex. Troubleshoot application issues, including account permissions, compatibility settings, and browser-based versus locally installed software.
- Active Directory Administration: Navigate various Organizational Units (OUs), look up user attributes, manage account unlocks, and execute password resets.
- Device & Hardware Management: Deploy and manage hardware and mobile devices. Support iOS deployments (iPhones/iPads), including new setups, data backup/restoration, and resetting iTunes or network settings.
- Network & Connectivity: Diagnose and resolve network access issues across Internal/External connections, VPNs, LTE, and Wi-Fi.
- Video Conferencing Support: Facilitate and troubleshoot virtual meetings across MS Teams, Cisco Webex, and Cisco Presence video solutions.
- Print Administration: Manage and troubleshoot both local and server print queues.
Requirements
- Prior experience in an IT Call Center or high-volume Help Desk environment is highly preferred.
- Exceptional interpersonal and customer service skills, with the ability to communicate technical solutions to non-technical users clearly.
- Hands-on experience with ServiceNow for ITSM and ticketing.
- Proficiency in Active Directory management and remote desktop support.
Apply for this position
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Apply on www.thejobnetwork.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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