IT Field Service Technician

Are you an IT professional who enjoys hands-on troubleshooting, working directly with customers, and having variety in your day? We’re partnering with a growing, Nebraska-based technology services company seeking an IT Field Service Technician to support businesses and organizations throughout the region.

This is an opportunity to join a collaborative, close-knit team where employees are encouraged to develop their technical skills and grow professionally. You’ll work with a variety of customers, technologies, and environments, gaining experience that can lead to more advanced IT support and engineering opportunities.

What You’ll Do

• Travel to customer locations to install, configure, troubleshoot, and support computers, printers, mobile devices, and other business technology.
• Perform workstation installations, hardware replacements, equipment upgrades, and technology refresh projects.
• Assist customers with hardware, software, connectivity, and general IT support issues.
• Support office moves and technology equipment relocations.
• Troubleshoot issues involving Microsoft 365, printers, scanners, mobile devices, and basic network connectivity.
• Verify that equipment and systems are functioning properly before completing service visits.
• Maintain accurate documentation of service activities and communicate updates to customers and internal team members.
• Collaborate with other IT professionals to resolve technical issues and escalate more complex problems when needed.
• Provide remote technical support and assist with incoming service requests when not working at customer locations., This is a full-time, in-person position based in Columbus, Nebraska, with a Monday–Friday schedule of 8:00 AM–5:00 PM. The position involves a combination of customer site visits and remote technical support, with approximately 30–40% of the work performed at customer locations. A company vehicle is provided for business travel.

Technical Support, On Site Support, Identify Issues, Technical Support, On Site Support, Business Support, Team Player, Willing to Travel, Mobile Devices, Printers, * Previous professional IT support, desktop support, or field service experience preferred. Candidates with approximately 1–2 years of relevant experience are encouraged to apply.

• Hands-on experience troubleshooting computer hardware, software, and common business technology.
• Familiarity with Windows environments, Microsoft 365, printers, mobile devices, and basic networking concepts.
• Strong problem-solving skills and the ability to work independently.
• Excellent customer service and communication skills, with a professional and approachable manner.
• Ability to manage competing priorities, stay organized, and document work accurately.
• Valid driver’s license and willingness to travel to customer locations throughout the region.
• Ability to safely lift and install equipment weighing up to 50 pounds., * Experience supporting multiple business customers or working for a managed IT services provider (MSP).
• Experience with workstation deployments, hardware upgrades, and technology refresh projects.
• CompTIA A+, Network+, or Microsoft certifications.

• Supportive team: A cooperative, team-oriented culture where colleagues share knowledge and help one another succeed.
• Variety: Exposure to different technologies and customer environments, including businesses, healthcare organizations, schools, and government offices.
• Training and development: Structured initial onboarding, access to training resources, and encouragement to continue developing your skills.
• Stability: An established, growing organization with a strong emphasis on employee retention and long-term relationships.
• Additional earning opportunity: Annual company profit sharing based on business performance.