Jr Production Support Engineer

This role monitors platform health, analyzes logs and system behavior, supports product implementations and go-live activities, and helps develop monitoring, runbooks, automation, and other tools that improve technical support. The Junior Production Support Engineer serves as a bridge between Operations, Product, and Software Development by translating business and technical issues into effective technical solutions., * Investigate and resolve production issues escalated by Product Operations and other support teams.

• Troubleshoot application, integration, API, data, configuration, and infrastructure-related issues.
• Review logs, system behavior, data, and application code to identify root causes.
• Perform technical troubleshooting and corrective actions within established access and change-management controls.
• Develop safe workarounds when immediate remediation is not available.
• Escalate software defects and complex engineering issues to the Software Development team with clear documentation, reproduction steps, business impact, and supporting evidence.
• Maintain ownership and visibility of technical issues through resolution.
• Monitor production environments, integrations, jobs, queues, alerts, and other indicators of platform health.
• Investigate system-generated alerts and proactively identify issues before they materially affect users or clients.
• Help establish monitoring and alerting for new products and programs.
• Identify opportunities to improve observability, diagnostics, and automated issue detection.
• Analyze recurring production issues and recommend preventative improvements.
• Participate in product and program implementations before go-live to develop technical and operational knowledge of new solutions.
• Partner with Software Development, Product, Delivery, and Operations teams to identify likely production-support scenarios.
• Help define monitoring, technical runbooks, escalation paths, access requirements, and support procedures before launch.
• Participate in launch-readiness reviews, go-live support, and post-launch stabilization.
• Support the response to high-priority production incidents and coordinate technical troubleshooting across teams.
• Communicate technical findings, business impact, status, and resolution clearly to technical and nontechnical stakeholders.
• Participate in root-cause analyses and post-incident reviews.
• Develop scripts, queries, utilities, or lightweight automation to improve support efficiency and reduce repetitive manual work.
• Identify opportunities to automate diagnostics, monitoring, remediation, data validation, and routine production-support activities.
• Contribute technical knowledge to support documentation, runbooks, and knowledge-management resources.
• Participate in code reviews, code walkthroughs, knowledge-sharing sessions, and continuous-learning activities.
• Build working knowledge of the government programs and business processes supported by Allocore’s technology.
• Perform other duties as assigned by your manager., * Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• OPT out at any time by texting “Stop”.

Production Support, Technical Support, Government, Product Engineering, Team Player, Startup, Cloud Computing, Loans, Government Grants, Production Support, You may be a fit if you bring some combination of:

• U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.
• Must be located within commuting distance of our Mechanicsburg, PA office.
• This position requires on-site work five days per week during the first 60 days. After that period, a hybrid schedule may be available based on performance and business needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Up to two years of professional experience in software development, application engineering, production support, site reliability, DevOps, or a related technical role.
• Experience troubleshooting software applications in development or production environments.
• Foundational knowledge of software development concepts and the ability to read and understand application code.
• Hands-on experience with one or more modern programming languages or frameworks, such as Python, Django, C#, or Microsoft .NET.
• Familiarity with web technologies, including HTML, CSS, JavaScript, and RESTful APIs.
• Understanding of databases, logs, application integrations, and system behavior.
• Experience with database design or management, such as PostgreSQL or MySQL.
• Strong analytical and structured problem-solving skills.
• Ability to troubleshoot ambiguous problems across multiple systems and layers of technology.
• Strong written and verbal communication skills, including the ability to explain technical issues to nontechnical stakeholders.
• Ability to work effectively across Operations, Product, Software Development, Delivery, and client-facing teams.
• Ability to learn new technologies, business processes, and government lending programs.
• Demonstrated dependability, professionalism, attention to detail, and commitment to continuous improvement.
• Ability to manage multiple priorities while maintaining ownership of assigned issues.

• Competitive salary and performance-based bonuses - paid 2x a year!
• Comprehensive health plans to choose from - Allocore pays up to 94% of the premium
• FREE dental & FREE vision plans for you - and your loved ones!
• 401k with Match - 100% vested immediately!
• Employer-paid life & disability
• Flexible work hours and hybrid work options
• All-you-can-eat snacks!
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team

Allocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security. Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we’re enabling government agencies to deliver critical financial resources to those who need them most-quickly and efficiently. At Allocore, our culture is built on three core values-Urgency, Collaboration, and Commitment-which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading….