Technical Support Tech - Technical Support Tech I

This position provides critical support to end users on a variety of technical issues. The selected candidate identifies, researches, and resolves technical problems in a professional manner. Responsibilities include responding to telephone calls, email correspondence, and personnel requests for support. Documenting, tracking, and monitoring problems are essential to ensure a timely and satisfactory resolution for all users., * Provide technical support to end users via telephone, email, and in-person requests.

• Identify, research, and resolve hardware, software, and network problems.
• Document and track all technical issues using designated ticketing systems.
• Monitor ongoing issues to ensure timely resolution and follow up with users.
• Perform technical functions under immediate supervision using established guidelines.
• Adhere to pre-established procedures and instructions to complete routine tasks.
• Report system updates and resolved cases regularly to technical supervisors.

Education: An associate degree in a related technical area or equivalent work experience is required.

Experience: Zero to three years of experience in technical support, helpdesk services, or a related field.

Technical Skills: Knowledge of commonly used computer concepts, practices, and procedures, along with basic troubleshooting skills for operating systems and hardware.

Preferred Qualifications

• Familiarity with standard ticketing systems and remote support tools.
• Strong communication and customer service skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at, UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.