Patient Systems Support

This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users across Acute and Community services.

The role of Patient Systems Support within the Patient Systems Team includes configuration and maintenance, testing, end-user support and training across multiple systems.

Patient Systems Support colleagues work collaboratively with end users, internal departments and system suppliers towards resolution of all technical issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.

• Educated to diploma level or equivalent experience
• Experience of comprehensive clinical patient systems (Electronic Patient Records ‘EPR’) e.g SystmOne, ICE, Cerner, RIO, Meditech or other EPRs
• Training qualification or equivalent experience of training delivery/planning, * Previous NHS Experience
• Previous ICE or Order Comms experience
• ITIL Qualification, * Knowledge of patient systems process and administration
• Skills and knowledge of training program design, implementation and development
• Knowledge of Helpdesk software to provide support to end users
• Skills in building relationships and communication techniques that enable project delivery
• Customer service skills, ability to influence, persuade and motivate
• Comprehensive verbal and written communication skills
• Ability to work under pressure and to challenging deadlines, * Knowledge of NHS data definitions and data standards
• Change management skills

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.

Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles

The Trust has invested significantly in Digital technology, and this is an exciting opportunity to be part of a team supporting the development, testing, training and continued roll out of various clinical systems used across HDFT, including Acute and Community services.

The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care and the Patient Systems Team are key in enabling that. The role of Patient Systems Support ensures that all systems are managed to provide optimal support and function., Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!