Software Support Specialist

Your new company

Support Specialist - Software - SaaS

Your new company

An established technology business providing specialist software and SaaS solutions is expanding its Northern Ireland operation and is seeking a Support Specialist to join its customer support team.

This is an excellent opportunity for someone with a strong technical mindset who enjoys problem-solving, working directly with customers and developing their skills across software, data and applications.

Your new role

As Support Specialist, you will provide front-line technical support to customers using a range of desktop and SaaS applications. You will troubleshoot software and hardware-related issues, manage support cases and work remotely with customers to identify and resolve technical problems.

Your responsibilities will include:

• Providing technical support via phone and email
• Troubleshooting and resolving customer application issues
• Remotely connecting to client environments to investigate Data ETL connection problems
• Managing multiple support cases simultaneously
• Documenting cases, resolutions and customer communications
• Providing a professional and responsive customer experience

What you’ll need to succeed

You will be a confident communicator with strong analytical and problem-solving skills and a genuine interest in technology and customer support.

Ideally, you will have experience with:

• SQL
• Basic Python scripting
• Windows operating systems, file directories and network navigation
• Microsoft Office applications
• Technical or application support

Experience with HTML, CSS or JavaScript, GIS technologies such as ESRI ArcGIS, or local government-related systems would be advantageous but isn’t essential.

What you’ll get in return

You’ll receive a competitive salary working Monday to Friday in a hybrid role based in Coleraine.

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4845097 - Roisin

You will be a confident communicator with strong analytical and problem-solving skills and a genuine interest in technology and customer support.

Ideally, you will have experience with:

• SQL
• Basic Python scripting
• Windows operating systems, file directories and network navigation
• Microsoft Office applications
• Technical or application support

Experience with HTML, CSS or JavaScript, GIS technologies such as ESRI ArcGIS, or local government-related systems would be advantageous but isn’t essential.

You’ll receive a competitive salary working Monday to Friday in a hybrid role based in Coleraine.