NOC Specialist

Kforce has a client that is seeking a NOC Specialist in Plano, TX., * NOC Specialist will monitor a large-scale global IP backbone and respond to network, connectivity, and service-impacting events

• Own technical issues from initial identification through troubleshooting, escalation, resolution, and documentation
• Diagnose routing, transport, and physical-layer problems affecting customers, peering relationships, and network infrastructure
• Use network monitoring platforms and internal diagnostic tools to identify faults, performance concerns, and service interruptions
• Communicate with customers, telecommunications providers, vendors, peers, and internal technical teams during incident resolution
• Coordinate escalations across operations and engineering groups to restore service efficiently
• Plan, schedule, and support maintenance activities affecting production network environments
• As a NOC Specialist, you will perform approved network maintenance and basic router configuration changes using established procedures and tools
• Open, track, and manage vendor cases involving network hardware and software issues
• Coordinate replacement and return activities for failed network equipment
• Perform fault isolation across IP, Ethernet, optical, and WAN environments
• Maintain accurate incident, maintenance, and troubleshooting documentation

• Approximately 1-5 years of relevant network operations, telecommunications, infrastructure, or technical support experience
• Experience troubleshooting routing technologies and protocols such as BGP, IS-IS, MPLS, LDP, and RSVP
• Working knowledge of TCP/IP and OSI Layers 1-3, including LAN/WAN architectures and common WAN technologies
• Familiarity with Unix/Linux environments, DNS, and command-line or text-editing tools
• Hands-on exposure to enterprise or service-provider routing platforms from vendors such as Cisco, Juniper, or Nokia
• Understanding of Ethernet and optical connectivity, including high-capacity 10 Gigabit and 100 Gigabit circuits
• Strong troubleshooting, analytical, organizational, and customer service skills
• Ability to troubleshoot complex network incidents and coordinate effectively with multiple technical teams and external providers
• Cisco or Juniper networking certifications, including CCNA, CCNP, JNCIA, or JNCIS, are preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

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