Desktop Support Engineer
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Role details
Tech stack
Job description
We are seeking a skilled and customer-focused Desktop Support Engineer to provide Level 2/Level 3 desktop support services. The ideal candidate will have strong troubleshooting abilities, hands-on experience supporting enterprise desktop environments, and excellent communication skills. This role requires interaction with end users, including VIP/Executive personnel, to resolve hardware, software, and connectivity issues efficiently., * Provide L2/L3 support for desktop, laptop, and peripheral-related issues.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support Microsoft Outlook, Office 365, and other enterprise applications.
- Perform device validation, physical inspections, and inventory audits.
- Diagnose and resolve printer-related issues.
- Power cycle devices and perform basic hardware diagnostics.
- Reset remote management IDs and passwords as required.
- Reseat cables, verify connectivity, and perform physical troubleshooting activities.
- Assist remote teams with on-site troubleshooting and issue resolution.
- Identify and report system errors, blue-screen issues, and hardware failures.
- Provide timely support for VIP and executive users.
- Maintain accurate documentation of incidents, resolutions, and inventory records.
- Coordinate with vendors and internal teams for issue resolution and device management.
Requirements
Desktop Administration, Technical Support, Desktop Administration, Technical Support, Customer Support/Service, Desktop Environments, Customer Relations, Identify Issues, Communication Skills, Help Desk, * 4-6 years of experience in Desktop Support / End User Computing (EUC)
- Strong experience providing L2/L3 Desktop Support
- Hands-on experience with Windows operating systems (Windows 10/11)
- Experience supporting Microsoft Office Suite, Office 365, and Outlook
- Knowledge of desktop hardware troubleshooting and repair
- Experience with printer installation, support, and troubleshooting
- Strong analytical and problem-solving skills
- Experience supporting VIP/Executive users
- Excellent verbal and written communication skills
- Ability to work effectively in a team-oriented environment
About the company
Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.
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