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Desktop Support Engineer

Diverse Lynx LLC
Malvern, PA, United States
1 day ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
4 years minimum
Compensation
$52,000
Working hours
Regular working hours
Job source
www.careerbuilder.com

Tech stack

Microsoft Windows Microsoft Outlook Desktop Computing Intrusion Detection Systems Microsoft Office Microsoft Software Remote Infrastructure Management CompTIA Strata - PC Hardware Technology Engineer Computer Equipment Information Technology

Job description

We are seeking a highly motivated Desktop Support Engineer to provide L2/L3 technical support for end-user computing environments. The ideal candidate will have strong troubleshooting skills, hands-on experience supporting Windows desktops, Microsoft applications, printers, and VIP users in an enterprise environment., * Provide L2/L3 desktop support for end users.

  • Diagnose and resolve desktop, laptop, and peripheral device issues.
  • Troubleshoot operating system, application, email, and connectivity issues.
  • Perform device validation and physical inspection of IT assets.
  • Maintain and verify device inventory records.
  • Execute basic hardware troubleshooting and repair activities.
  • Power on/off devices and validate operational status.
  • Reset remote management credentials and connection IDs.
  • Reseat cables and verify physical connections.
  • Assist remote support teams with on-site troubleshooting activities.
  • Verify console messages, blue screen errors, and system alerts.
  • Identify and report hardware failures and audible system errors.
  • Support printer installations, configurations, and issue resolution.
  • Deliver exceptional customer service while interacting with end users, vendors, and stakeholders.

Requirements

Desktop Administration, Technical Support, Desktop Administration, Technical Support, Computer Systems, Help Desk, Microsoft Windows Operating System, Laptop Hardware, Hardware Administration, Desktop Hardware, * 4-6 years of experience in Desktop Support/Deskside Support roles.

  • Strong experience providing L2/L3 Desktop Support.
  • Expertise in Microsoft Windows operating systems.
  • Experience troubleshooting hardware, software, and network-related issues.
  • Hands-on experience with:
  • Microsoft Outlook
  • Microsoft Office Suite
  • Desktop/Laptop hardware support
  • Printer configuration and troubleshooting
  • Experience supporting executive/VIP users.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work Consultantly and collaboratively within a team environment.

About the company

Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.

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