IT Support Technician

• Provide first- and second-line IT support to staff and students across the College
• Diagnose and resolve hardware, software, network, and user account issues
• Support and maintain desktop computers, laptops, printers, mobile devices, and classroom technology
• Assist with the installation, configuration, and maintenance of IT systems and applications
• Manage service desk tickets and ensure issues are resolved within agreed timescales
• Work collaboratively with colleagues to support the continuous improvement of IT services

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Windows
• Office 365

More:

We are The Supply Register, recruiting on behalf of Wolverhampton College for an enthusiastic and committed IT Support Technician to join its growing team. This role supports students and staff by providing technical assistance and helping ensure the smooth operation of the Colleges IT systems and infrastructure. The position is based in Wolverhampton and is available full-time or part-time on an ongoing basis. We offer a supportive and welcoming IT team, professional development and training opportunities, exposure to a wide range of technologies and users, and the opportunity to support staff and learners. We and Wolverhampton College are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

• Previous experience in an IT support, helpdesk, or technical support role
• Knowledge of Windows operating systems, Microsoft 365, and common IT hardware
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to prioritise workloads and work effectively both independently and as part of a team
• Relevant IT qualifications are desirable
• A valid or update-service DBS, or willingness to obtain one
• An enhanced DBS check and satisfactory references are required