ICT Support Technician

The Governing Body are seeking to appoint a motivated, reliable and customer-focused individual to the post of ICT Support Technician (First Line).

This is an excellent opportunity for a candidate who is passionate about providing high-quality IT support and excellent customer service. The successful candidate will play a key role in ensuring that staff and students receive timely technical assistance, helping to maintain a reliable and effective ICT service across the school.

The Role

The successful candidate will provide first-line ICT support to staff and students, including:

• Responding to and resolving first-line IT support requests in a professional and timely manner
• Setting up, configuring and maintaining printers, including replacing consumables and providing first-line support for printer-related issues
• Setting up, configuring and deploying desktop PCs, laptops and mobile devices, and providing first-line support for associated hardware and software issues
• Assisting users with logon issues and resetting passwords where appropriate
• Diagnosing and resolving basic hardware, software and network connectivity issues, escalating more complex incidents where appropriate
• Logging, updating and managing support requests using the school’s helpdesk system
• Supporting users with Microsoft 365 applications and services
• Providing support for classroom technology, printers and audio-visual equipment to minimise disruption to teaching and learning
• Providing ICT support for assemblies, school events, presentations and online meetings, including Microsoft Teams
• Carrying out routine maintenance, software updates and basic system checks to ensure ICT equipment remains operational
• Maintaining the ICT asset register, ensuring assets are accurately recorded as they are deployed, relocated or disposed of
• Working closely with senior ICT staff to maintain a high-quality ICT service and contribute to continuous service improvements

• GCSE Grade C/4 or above in English and Mathematics (or equivalent)
• Experience of Active Directory user account administration
• Good working knowledge of Microsoft Windows 11 and Microsoft 365 applications
• Knowledge of basic networking principles and printer support
• Experience supporting Microsoft Teams and audio-visual equipment
• Excellent communication and customer service skills, with the ability to explain technical issues clearly to non-technical users
• Strong organisational skills, with the ability to prioritise workload and manage multiple support requests
• A logical and methodical approach to troubleshooting and problem-solving
• The ability to work effectively both independently and as part of a team
• A commitment to safeguarding and promoting the welfare of children and young people

Desirable:

Experience of working within a school or educational environment

Experience of MDT, Intune and SCCM

Experience of providing first-line IT support or working within a customer-focused technical support environment

Experience of using IT service desk or helpdesk/ticketing systems Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft Fundamentals or ITIL Foundation

A willingness to learn new technologies and develop technical skills

St Thomas More Catholic School is totally committed to safeguarding and promoting the welfare of its children and young people. All its staff and volunteers are expected to share in this commitment and to make every reasonable endeavour to ensure that its recruitment and selection standards are met. A copy of our Child Protection Policy is available on the school website.