Technical Support Specialist

• Receive and provide technical assistance and product recommendations via email, phone, chat, and other technology.
• Provide Walter solutions for competitor products
• Utilize the Walter online catalog and GPS software for providing speeds and feeds on Walter product
• Provide replacement and new solutions for obsoleted product
• Maintain up to date relevant knowledge of Walter products, digital systems and processes provided by HQ
• Create repeat special quotes for all Walter products
• Utilize the Walter costing systems for developing pricing (SAP, CAPP, ENGIN, Workflow) along with 3rd party suppliers
• Employ consultative selling techniques in communications with customers, developing inquiries into leads, and into sales.

Do you have experience in Mechanical blueprint interpretation?, Do you have a Trade school?, * 5-7 years’ experience in the cutting tool industry

• Associate’s degree or two years education in a technical school is preferred
• Knowledge and experience of cutting tool applications and machining processes
• Must have extensive knowledge of the Walter product assortment
• Must have the ability to read and interpret blueprints
• Ability to recommend application solutions to the customer either standard or special
• Ability to provide such recommendations and solutions over the phone
• Need the ability to use relevant Walter Software & office support tools. SAP experience is a benefit
• Ability to create special quotes while keeping price consistency
• Ability to develop and create costing for special products
• Maintain professional demeanor and positive, solutions-oriented approach, in all types of verbal and written communication

Pulled from the full job description

• 401(k)
• Health insurance
• Dental insurance
• Paid holidays, Walter USA, LLC. offers a highly competitive performance-based compensation program and generous benefit package that includes life, health, and dental insurance, paid vacation and holidays, and a 401(k) retirement savings plan.