Restaurant Systems Analyst

Description We are looking for a Restaurant Systems Analyst to provide hands-on technical support for restaurant technology environments in Signal Hill, California. This is a Contract position focused on maintaining reliable business applications, resolving user issues, and supporting core infrastructure across hardware and network-connected systems. The ideal candidate combines strong troubleshooting ability with practical experience in enterprise support tools and can work effectively in a fast-paced restaurants and catering setting., * Deliver day-to-day support for restaurant-related applications, diagnosing incidents and restoring service with minimal disruption to operations.

• Administer user access and account-related tasks within Active Directory, including permissions, authentication support, and issue resolution.

• Troubleshoot desktops, workstations, peripherals, and other computer hardware to ensure dependable performance across business locations.

• Support and maintain technology solutions associated with Dell Technologies, coordinating repairs, replacements, and device readiness as needed.

• Investigate connectivity and infrastructure issues involving Cisco technologies and work to resolve network-related service interruptions.

• Document support activity, recurring issues, and technical resolutions to improve service quality and knowledge sharing.

• Collaborate with internal teams and site personnel to identify root causes, recommend corrective actions, and prevent repeat problems. Requirements * Experience providing application support in a business environment with direct end-user interaction.

• Working knowledge of Active Directory administration and user access support.

• Hands-on background supporting computer hardware, including troubleshooting and component replacement.

• Familiarity with Dell Technologies equipment and standard enterprise device support practices.

• Understanding of Cisco technologies related to connectivity, troubleshooting, and basic network support.

• Strong problem-solving skills with the ability to prioritize multiple technical issues in a service-driven environment.

• Clear written and verbal communication skills suited to documenting issues and assisting non-technical users.

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