IT - Technology Lead | Telecom | OSS/BSS

Lead IVAPP PLE application support and production operations for Telecom OSS Service Fulfillment, covering service qualification, provisioning, activation, inventory and downstream fulfillment flows. Own L2/L3 production support, incident/problem management, defect triage, RCA and service restoration for complex IVAPP production issues. Strong understanding of IVAPP/PLE functional flows, OSS/BSS integrations, provisioning and activation workflows, inventory dependencies and order fallout scenarios. Troubleshoot application and integration issues across Java/Spring Boot, REST APIs, Oracle/PL-SQL, Linux/Unix, Kafka/MQ and microservices-based components. Perform log analysis, SQL/data validation, interface troubleshooting, job monitoring, performance analysis and production defect resolution, coordinating fixes with development teams. Lead major incident resolution, release/change validation, production deployments, post-production verification and operational readiness. Work closely with Service Fulfillment SMEs, NOC/Operations, application development, database, infrastructure and downstream network teams to maintain platform stability and SLA compliance.

Drive automation, recurring-incident reduction, knowledge management and preventive problem management to improve availability and reduce MTTR. Experience: 8+ years overall, preferably with strong IVAPP/PLE + Telecom OSS Service Fulfillment + Production Support experience. Key Skills: IVAPP | PLE Support | Telecom OSS | Service Fulfillment | Provisioning | Activation | Inventory | Java/Spring Boot | Oracle/PL-SQL | Linux | REST APIs | Kafka/MQ | L2/L3 Support | Incident Management | RCA”