Customer Collaboration Analyst

Execute the day-to-day monitoring, data tracking, and order lifecycle support across the order to deliver process. This role additional is responsible for conducting predictive analysis, lead collaborative planning data-sharing with clients, and design continuous improvement projects to improve service performance., * Serve as the primary operational supply chain point of contact for assigned regional or key national customer accounts

• Execute daily and weekly collaborative planning, forecasting, and replenishment (CPFR) processes with clients counterparts to align demand and supply signals
• Coordinate directly with Planning, Logistics, Commercial, and Operations to resolve customer escalations
• Consolidate and analyze customer demand trends to help represent the ‘voice of the customers in the Integrated Business Planning cycles
• Build, maintain, and deploy advanced data analytics and visualization tools to monitor order health, track performance trends, and proactively communicate delays to customers.
• Establish and enforce robust service level agreements (SLAs) to maintain industry-leading customer satisfaction., * Fill Rate
• Forecast Accuracy
• Inventory Turns
• Customer Satisfaction
• Cost to Serve, We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Analysis Skills, Restaurant, Retail, Resin, Food Delivery, Manufacturing, Stock Keeping Unit (SKU), Food and Beverage Industry, Food Production, Sustainability, * Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field required. An MBA or Master’s degree is highly preferred.

• 1-3+ years of progressive experience in supply chain operations, customer logistics, or order management, * Travel up to 20%
• Strong computer literacy- SAP, Blue Yonder, and Microsoft Office preferred
• Strong oral and written communication skills

A reasonable estimate of the current range is $66,000 - $111,000 + bonus + benefits. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program., With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.