IT Systems & Endpoint Specialist

The purpose of this position is to support the School of Dental Medicine’s hardware and software needs, with a primary focus on endpoint devices and the end-user experience. The position assists with device deployment, configuration, maintenance, upgrades, patching, software installation, asset tracking, and disposal. It provides technical support to students, residents, faculty, and staff and supports audiovisual equipment, print services, and related systems.

The position uses established configurations, procedures, and security requirements to perform assigned technical work and troubleshoot issues. Changes requiring authorization are submitted to the Program Director of IT Operations or IT Director for approval. The employee seeks additional technical guidance when issues exceed established procedures or their assigned authority.

The primary focus remains endpoint management, device lifecycle support, and end-user services, * Install, configure, and maintain Windows, macOS, and iPadOS devices, including desktops, laptops, tablets, printers, and associated peripherals.

• Perform endpoint management tasks using Microsoft Intune, Jamf, and Active Directory, following established configurations, procedures, and approval requirements.
• Support device deployment, software installations, system upgrades, patching, preventive maintenance, asset tracking, and equipment disposal in accordance with university procedures.
• Respond to IT service tickets; troubleshoot hardware, software, operating system, and connectivity issues; and provide technical support to students, residents, faculty, and staff.
• Configure, maintain, and troubleshoot audiovisual equipment in classrooms, laboratories, conference rooms, and other school facilities.
• Install, configure, and support Xerox multifunction printers, print services, and associated software, hardware, and connections to user devices.
• Assist with Windows Server administration, approved security measures, and routine IT automation; maintain technical documentation and scripts, and escalate complex issues when appropriate.

• Bachelor’s degree from an accredited institution.
• Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year for year basis., * One (1) year of hands-on IT support experience, including internships, academic projects, technical training, or equivalent practical experience.
• Experience working in an IT help desk or desktop support setting.
• Previous experience providing IT support to students, faculty, or staff within a higher education or academic medical environment.
• Experience documenting and implementing IT changes, such as software updates, device configurations, or system upgrades, following established procedures.
• Experience installing, configuring, and troubleshooting Windows, macOS, and iPadOS devices, software applications, device drivers, and peripheral devices.
• Experience providing technical support to users.
• Experience troubleshooting and supporting classroom or conference room audiovisual equipment and print services, including projectors, monitors, printers, and multifunction devices.

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills, and Abilities:

• Basic knowledge of computer networking, Windows Server, Active Directory, Group Policy, and network-connected devices.
• Familiarity with ticketing systems, customer service, explaining technical steps, and basic cybersecurity practices.
• Familiarity with endpoint management tools, such as Microsoft Intune or Jamf, and processes for device deployment, software installation, patching, and asset tracking.
• Basic knowledge of PowerShell scripting for routine IT support and administrative tasks.
• Working knowledge of Windows, macOS, and iPadOS operating systems, computer hardware, software applications, peripheral devices, and hardware compatibility.
• Working knowledge of Microsoft 365 applications.
• Basic knowledge of scripting and programming concepts used to support routine IT tasks.
• Ability to troubleshoot hardware and software issues, perform routine repairs, and recognize when additional technical guidance or escalation is needed.
• Ability to communicate clearly, explain technical information to nontechnical users, and demonstrate hardware and software use through established instructions.
• Strong customer service and interpersonal skills, including the ability to establish effective working relationships with students, faculty, staff, and IT colleagues.
• Ability to organize and prioritize assignments, manage time effectively, and maintain accurate technical documentation.
• Ability to complete assigned tasks independently within established procedures and collaborate with colleagues and vendors to resolve technical issues.
• Ability and willingness to learn new technologies, follow technical guidance, and apply feedback.

Hybrid - This is a hybrid position at the CU Anschutz Medical Campus: 3 days on-site and 2 days remote each week. For the first 3-6 months, the person will need to be on-site full-time to learn everything quickly

Why Join Us:

Help the School of Dental Medicine support the specialized technology used in dental education and clinical operations. This role offers hands-on experience with imaging platforms, connected clinical devices, computer systems, and IT services while collaborating with faculty, students, residents, staff, vendors, and IT colleagues.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage., The starting salary range (or hiring range) for this position has been established as $63,107 - $84,563.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

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