IT Support Specialist

The IT Support Specialist will be responsible for supporting and maintaining Microsoft Windows client/server systems and related hardware for internal operations. The IT Support Specialist will keep the computer desktops and laptops running smoothly; review and analyze software and hardware needs, recommend changes and upgrades where applicable to provide efficient, effective, and timely service to users in the firm., User account management: Create AD users, apply and manage Microsoft licensing, and manage licensing for other software. Work with the IT team to constantly improve user onboarding and offboarding procedures.

Asset Management: Responsible for asset management such as entering in and tagging new laptops, maintaining accuracy as to who laptops are assigned to, keeping notes on possible ongoing issues that could indicate a need for repair or replacement, perform light repairs and general upkeep of laptops, retire laptops per firm procedures.

Do you have experience in Internal employee customer service?, Documentation: Ability and willingness to create and improve documentation of IT procedures and help docs as needed. Experience in Visio and/or Smartsheets is a plus., * A BS/BA degree is preferred but not required.

• Experience with Microsoft technologies such as O/M 365, Azure, AD, and Intune.
• 2-4 years experience as a computer support tech or other relevant position
• Proven customer service and problem-solving skills, providing remote support services.
• Excellent communication and writing skills.
• Highly organized with excellent prioritization, planning, and time management skills.
• Executes assignments of a confidential nature; requires ability to keep matters confidential.
• Strong verbal and interpersonal skills.
• A positive attitude with a strong work ethic and ability to constantly learn and grow.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Competitive salary
• Health, dental, and vision insurance
• Life insurance, short term & long-term disability insurance
• Wellness reimbursement
• Flexible scheduling
• Paid time off
• Career Development Program