Media Classroom Support Technician

The Part time Media Classroom Support Technician will work in collaboration with the rest of the Media Services team to provide audio/visual (AV) support for the campus with an eye on maintaining a high level of customer service The position also involves support for campus events scheduled through the college’s Conference Services team. Essential Job Duties and Responsibilities:

• Perform audio/visual (AV) deliveries and setups in classrooms and other campus locations.
• Support campus events involving microphone and audiovisual setups, assisting clients with presentations.
• Work collaboratively with the Media Services team in maintaining AV systems in classrooms.
• Respond to trouble calls in the classroom related to AV.
• Data entry to track classroom deliveries, event setups, and trouble calls.
• Increase skill competencies, as assigned, in the areas pertaining to video and video conferencing (Zoom) in the classroom.
• Work seamlessly with all Media Services staff (day and evening), including Coordinator of Classroom Technology.
• Work cordially with any and all on campus.
• Regular attendance on campus is required for this position.
• Utilize technology, including AI-enabled tools and software where appropriate, to support the effective performance of assigned duties, enhance productivity, improve communication and information management, support decision-making, and other responsibilities, while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.
• Other duties as assigned. Hours/Schedule: This position will work no more than 25 hours per week. While there is some flexibility in scheduling, the job is for an 8:00am start time four days a week.

Minimum Required Knowledge, Skills and Abilities:

• High School graduate or GED equivalent plus fifteen (15) credit hours of college level credits.
• Equivalent of one (1) year of related work experience.
• Basic familiarity with MS Office.
• Effective communication and customer service skills.
• Ability to work with autonomy, and within a team unit.
• Ability to lift 25 lbs.
• Ability to frequently walk over entire campus for classroom and event support.
• Ability to work varying hours - morning, day, evening, and weekend hours.
• Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI-supported tools. Ability to assess the accuracy and reliability of AI-generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.

Preferred Qualifications: Additional Preferred Qualifications:

• Experience working with and troubleshooting classroom AV equipment such as document cameras, data projectors and other related technologies.
• Experience working with Zoom video conferencing.
• Experience with video shooting and editing.
• Customer service/training experience. Posting Date

Closing Date: Open Until Filled Yes Special Instructions to Applicants: Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.

Washtenaw Community College is an Equal Opportunity Employer. Salary/Hourly Rate: $21.08 Salary Comments:

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. • Do you meet all minimum qualification? + Yes + No

Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.

Washtenaw Community College is an Equal Opportunity Employer.